Policies

Term of the Lease: The lease begins at 4 pm on the “Check-in Date” and ends at 10 am on the “Check-out Date” listed on Booking Confirmation (unless previously arranged) and will be strictly enforced in order to allow time for housekeeping to clean property adequately between guests. Early check in and late check outs are subject to additional fees and only available with prior approval from manager and can not and will not be guaranteed.

Guest Restrictions & Maximum Occupancy: Registered Guest must be at least 25 years of age. Guests must be able to provide photo identification at any time before or during stay.

CANCELLATION POLICY: All cancellation requests must be initiated in writing by the guest through website in which they booked. Cancellation requests received prior to 60 days from arrival date will receive a refund minus one night’s rent plus tax. Cancellation requests received inside 60 days from arrival date for cancelling the entire or portion of a reservation, refunds of deposits or full payments, no shows or early departures after check-in will result in a 100% loss of all funds remitted to Eden House. The loss can be avoided if the recommended travel insurance was purchased and the reason for cancellation is covered under the travel insurance policy. In the event of an Act of God such as adverse weather, tornadoes, fire, lightning strikes, etc., the management and owners are not responsible for any refunds from monies which have been paid to Eden House. Manager/Owner reserves the right to cancel any reservation for any reason subject to issuing a full refund without penalty or responsibility for providing lodging elsewhere. If a non-arrival, late arrival, early departure, cancellation, or alteration results in a loss of revenue to Eden House, it will be charged.

DISPUTES: I understand that if there are ANY disputes or dissatisfaction regarding the vacation rental property paid herein, that said dispute should be taken up directly with Eden House. I agree that I will not request a chargeback or credit to my credit card in connection with any charge made pursuant to this agreement. I hereby expressly waive my rights to request any chargeback against Eden House now or in the future. All complaints must be reported during the customer’s stay and not after departing the property.

HURRICANES/WEATHER/NATURE/ACTS OF GOD: In the event of an Act of God such as adverse weather, tornadoes, fire, lightning strikes, or otherwise, Eden House, its affiliates and owners are not responsible for any refunds from monies which have been paid to Eden House, or for providing lodging elsewhere. In the event of mandatory or voluntary evacuation, or a travel advisory, refunds are not issued. We strongly advise you to purchase the appropriate Travel/Trip Insurance to protect your investment and ensure suitable coverage from the insurance you purchase. Refunds will only be issued if the guest has purchased insurance coverage (which included the respective and required coverage for their specific claim). If a hurricane threatens the area, and a voluntary or mandatory evacuation is issued, our office will close, and all guests will be required to leave the island. Items left are not the responsibility of Eden House or our owners.

PETS: Pets are allowed under certain conditions and ALL animals, including service animals, must be disclosed, and approved prior to arrival. Fees are associated and charged due to the extended cleaning, deodorizing, and depreciation caused on the room and hotel. This fee is assessed for ALL animals, including emotion support animals. NO Animal is allowed in any of the resort’s Pool(s) or Spa(s), or on any of the Furniture, including beds. Upon departure, there will be an additional cleaning/damage fee if there is clear evidence that these rules were not followed. If you require an exception to this rule for your service animal, please provide your property manager with your specific request and details, and we will provide you with reasonable accommodations for this.

  • Dogs ONLY with 2 pets max. Weight limit of 50 lbs. max total for 1 or 2 pets. NO Dangerous Breeds, aggressive, or intimidating animals are allowed.

Lost and Found: Eden House is not be liable for any items left behind. The guest is responsible for any mailing/shipping charges.

Rental Rules: Guest agrees to abide by the Rental Rules at all times while on property and shall cause all members of the rental party and anyone else Guest permits on the property to abide by the following rules at all times while at the property.

Privacy Policy – Please see privacy policy for more details.